Delivery & Returns - Singapore

Delivery & Returns (Singapore)


1. Shipping & Delivery

Pre-Orders
A pre-order occurs when we have incoming stock that has not yet reached our fulfilment centers. You can still order these products, and we will ship your order as soon as stock arrives. This is usually on, or close to, the specified date on the product page.

Shipping and Delivery
Orders are typically processed and shipped within 1–3 business days after payment confirmation. Standard shipping usually takes 2 to 4 business days after dispatch.

Important Notes
Shipping timeframes are based on the advertised dispatch date. For pre-orders, the dispatch date is approximate and shown on the product page. Our warehouse team is working hard behind the scenes to get your order out as quickly as possible. During sales, licensed drops, and/or peak periods like Black Friday and Boxing Day, it may take us a little longer. We thank you in advance for your patience.

Incorrect Shipping Address
It is essential to provide accurate shipping information during the checkout process. We will not be responsible for replacing products if an incorrect or incomplete address is provided. If you realize that you have entered the wrong address after placing your order, please contact us immediately at hello@aerbubblr.com. In case a package is returned to us due to an incomplete shipping address, the shipping fee will not be refunded. If you require re-delivery, you will be responsible for the associated shipping fee.

2. Returns, Exchanges & Replacements

Return Policy
We accept returns for 30 days from the date your order is delivered/received. We can only accept unopened items for hygiene reasons. This protects you and ensures every customer receives a completely safe, untouched product. A 15% restocking fee applies.

30-Day Money Back Guarantee

We stand behind the quality of our products. If your item is defective or damaged, you are protected by our 30-day money-back guarantee from the date your order is delivered/received.

Defects covered:

  • Visible defects (pre-use): cracks, broken parts, missing parts, or obvious manufacturing flaws.
  • Functional defects (post-use): the shower head fails to generate microbubbles, water doesn't flow properly, or it leaks due to a manufacturing fault.

What to do:

  1. Send us clear photos and a short video showing the issue.
  2. Our team will assess your claim.
  3. Once your claim is verified, you may choose either a one-time replacement (sent via trackable delivery) or a full refund. If you choose a replacement and an issue persists with it, we will provide a full refund rather than sending a further replacement. We reserve the right to request additional evidence or decline claims that appear fraudulent or unsupported. In some cases, we may not require the original item to be returned to process your refund or replacement — this is assessed at our discretion on a case-by-case basis.

No restocking fee or deduction applies to a verified fault. Your refund includes the full item price and the full delivery charge you paid, and we'll cover your return postage cost if a return is requested.

Not covered:

  • Normal wear and tear (e.g. reduced pressure after a filter's expected lifespan).
  • Complimentary/bonus items included with your order.
  • Cosmetic imperfections that don't affect performance (minor scratches, colour variation, packaging dents).


To submit a return request, simply log in to your customer account here and select the order you'd like to return.