Delivery & Returns - Australia

Delivery & Returns (Australia)

 

1. Shipping & Delivery

Pre-Orders
A pre-order occurs when we have incoming stock that has not yet reached our fulfilment centers. You can still order these products, and we will ship your order as soon as stock arrives. This is usually on, or close to, the specified date on the product page.

Shipping and Delivery
Orders are typically processed and shipped within 1–3 business days after payment confirmation. We ship from Singapore and primarily use Postal Service for international deliveries.

  • Australia: We primarily use Australia Post for standard shipping, which usually takes 7 to 16 business days after dispatch.
  • Other International Destinations: Delivery typically takes 7 to 21 business days after dispatch, depending on customs clearance and location.

Express Shipping
Takes 1 to 3 business days after dispatch, depending on the courier (FedEx, UPS, DHL) and customs clearance where applicable. We may also use other trusted carriers to ensure the fastest and most reliable delivery to your location.

Important Notes
Shipping timeframes are based on the advertised dispatch date. For pre-orders, the dispatch date is approximate and shown on the product page. Our warehouse team is working hard behind the scenes to get your order out as quickly as possible. During sales, licensed drops, and/or peak periods like Black Friday and Boxing Day, it may take us a little longer. We thank you in advance for your patience.

Customs and Duties
International (non-Singaporean) customers are responsible for any customs duties, taxes, or import fees charged by their local authorities. These are not included in our product or shipping prices.

Packages may be subject to customs clearance procedures that can cause delays beyond original delivery estimates. Please consider this when purchasing your order.

Lost or Stolen Items
If your package is lost or stolen before delivery, regardless of whether you chose standard or express shipping (free or complimentary), please inform us immediately. Once we are notified, we will open an investigation with the courier to confirm the claim. After the investigation is completed, we may, at our discretion, issue a one-time goodwill reshipment via standard shipping. Please note this reshipment, if granted, will be considered the final delivery.

Incorrect Shipping Address
It is essential to provide accurate shipping information during the checkout process. We will not be responsible for replacing products if an incorrect or incomplete address is provided. If you realize that you have entered the wrong address after placing your order, please contact us immediately at support@aerbubblr.com. In case a package is returned to us due to an incomplete shipping address, the shipping fee will not be refunded. If you require re-delivery, you will be responsible for the associated shipping fee.

2. Returns, Exchanges & Replacements

Return Policy (Change of Mind)

We accept returns within 14 days from the date your order is delivered/received.

  • Only unopened items are eligible, due to hygiene and safety reasons.
  • A 15% restocking fee applies.
  • Shipping costs are non-refundable. This includes the actual shipping expenses we incurred, even if you received “free shipping” or “free express shipping” at checkout. Unless otherwise stated:
    • Free Standard Shipping = AUD $25
    • Free Express Shipping = AUD $70
  • You are responsible for arranging your own return shipping. We recommend using a trackable service.
  • We'll refund up to AUD $25 for return postage costs once the returned item(s) is received and verified.

30-Day Money Back Guarantee

We stand behind the quality of our products. If your item is defective or damaged, you are protected by our 30-day money-back guarantee from the date your order is delivered/received.

Defects covered:

  • Visible Defects (pre-use): cracks, broken parts, missing filter, or obvious manufacturing flaws.
  • Functional Defects (post-use): showerhead does not generate microbubbles, water does not flow properly, or leaks due to a manufacturing error.

What you need to do:

  • Provide clear photos or short videos showing the issue.
  • Our support team will assess your claim.
  • Once verified, we’ll provide a one-time replacement shipped via standard delivery. Customers who prefer a refund may request it instead at the time of claim.

Exclusions:

  • Normal wear and tear (e.g. reduced pressure after filter lifespan).
  • Complimentary items included with your order.
  • Cosmetic imperfections that do not affect performance (e.g. minor scratches, color variations, or packaging dents).

Return Conditions
To qualify for a return:

  • You must provide clear photos and videos of your parcel and/or item(s) prior to shipping so we can assess the condition.
  • Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless defective.
  • Item(s) must be returned in the original packaging, and in ‘as new’ condition, including swing tags, boxes, ribbons, and specialty packaging.

Bundles & Free Gifts
If a product was purchased as part of a promotional bundle or with free gift(s), all bundled items and free gifts must be returned. Partial returns of a bundle or only the purchased item will be deemed invalid, and we reserve the right to reject the return request.

Shipping Costs
You are responsible for shipping returned items to our designated address in Singapore. Shipping costs are non-refundable.

Refunds
Refunds for returned items (after restocking fees, if applicable) will be processed to the original payment method. Please allow 7–10 business days after we receive your return to inspect the item(s) and process your refund.

To submit a return request, simply log in to your customer account here and select the order you’d like to return.