Delivery & Returns - UK

Delivery & Returns (UK)


1. Shipping & Delivery

Pre-Orders
A pre-order occurs when we have incoming stock that has not yet reached our fulfilment centers. You can still order these products, and we will ship your order as soon as stock arrives. This is usually on, or close to, the specified date on the product page.

Shipping and Delivery
Orders are typically processed and shipped within 1–3 business days after payment confirmation. We ship from Singapore and primarily use Postal Services for international deliveries.

  • United Kingdom: Delivery typically takes 5 to 12 business days after dispatch, depending on customs clearance and location.
  • Other International Destinations: Delivery typically takes 7 to 21 business days after dispatch, depending on customs clearance and location.

Express Shipping
Takes 1 to 7 business days after dispatch, depending on the courier (FedEx, UPS, DHL) and customs clearance where applicable. We may also use other trusted carriers to ensure the fastest and most reliable delivery to your location.

Important Notes
Shipping timeframes are based on the advertised dispatch date. For pre-orders, the dispatch date is approximate and shown on the product page. Our warehouse team is working hard behind the scenes to get your order out as quickly as possible. During sales, licensed drops, and/or peak periods like Black Friday and Boxing Day, it may take us a little longer. We thank you in advance for your patience.

Customs and Duties
International (non-Singaporean) customers are responsible for any customs duties, taxes, or import fees charged by their local authorities. These are not included in our product or shipping prices, unless explicitly collected at checkout (see below).

For UK customers: Under UK regulations, orders valued at £135 or below include UK VAT collected at checkout — no further charges should apply on delivery. Orders over £135 may be subject to import VAT and/or customs duties collected by the courier upon arrival, which are the customer's responsibility unless otherwise stated at checkout. This policy reflects current UK customs and VAT rules and is subject to change as UK customs reform progresses.

Packages may be subject to customs clearance procedures that can cause delays beyond original delivery estimates. Please consider this when purchasing your order.

Refusal of Delivery due to Customs / VAT Charges
If you refuse to accept delivery of a package due to import VAT, customs duties, or carrier handling fees, the courier may return the package to our fulfillment center in Singapore at our expense. In such events, we are legally permitted to deduct the actual return shipping costs and any return freight charges billed by the courier from your final refund. If the package is abandoned or destroyed by border authorities due to non-payment, no refund will be issued.

Lost or Stolen Items (Outbound Delivery Only)
This section applies only to your order going missing before it reaches you — it does not apply to items you send back to us (see Section 2 for returns you send us, which are handled differently).

If your package is lost or stolen before delivery, regardless of whether you chose standard or express shipping (free or complimentary), please inform us immediately. Once we are notified, we will open an investigation with the courier to confirm the claim. Once confirmed, we will, at our discretion, either issue a full refund or a one-time goodwill reshipment. If a reshipment is provided and the replacement is also lost, stolen, or arrives faulty, we will provide a full refund rather than sending a further replacement.

Incorrect Shipping Address
It is essential to provide accurate shipping information during the checkout process. We will not be responsible for replacing products if an incorrect or incomplete address is provided. If you realize that you have entered the wrong address after placing your order, please contact us immediately at hello@aerbubblr.com. In case a package is returned to us due to an incomplete shipping address, the shipping fee will not be refunded. If you require re-delivery, you will be responsible for the associated shipping fee.


2. Returns, Exchanges & Replacements

14-Day Cancellation Right

You have the right to cancel your order for any reason within 14 days of receiving your goods, simply by notifying us here. You then have a further 14 days to send the item back to us.

Your refund is calculated in two separate parts: (1) the item price, and (2) any delivery charge you paid. These are assessed independently — the condition of the item does not affect your delivery refund, and your chosen delivery option does not affect your item refund.

Part 1 — Refund of the item price, based on the condition of the item you return:

  • Returned unopened, with seals/tags intact: full refund of the item price, no deduction.
  • Opened but not installed or used: up to 15% of the item price may be deducted to reflect reduced resale value.
  • Installed or used: In accordance with UK Consumer Contracts Regulations, you are permitted to handle the item only to the extent required to inspect it (as you would in a physical retail shop). Connecting the shower head to plumbing, mounting it, or running water through it constitutes clear use and handling beyond acceptable inspection limits. Because used plumbing fixtures cannot be sanitarily resold as new, a diminished value deduction of up to 100% of the item price will be assessed and deducted from your refund based on the extent of use and alteration.

Part 2 — Refund of delivery charges, based only on what you paid for delivery, regardless of the item's condition:

  • If you were not charged for delivery (e.g. free standard or free express shipping), you paid nothing for delivery, so there is no delivery charge to refund.
  • If you paid for standard delivery, we refund that amount in full.
  • If you paid extra for an upgraded delivery option (e.g. express), we refund the equivalent standard delivery amount only; the additional amount you paid for the upgrade is not refunded.

Return shipping: As set out in this policy, which you agree to at checkout, you are responsible for the cost of returning the item to us for a change-of-mind cancellation, unless the item is faulty or damaged (see below). You are required to use a trackable delivery service.

Refund timing: We will refund you within 14 days of receiving the item back.

After 14 days: Change-of-mind returns are not accepted once the 14-day period has passed, unless the item is faulty (see below).


3. 30-Day Money-Back Guarantee (Faulty or Damaged Items)

If your item is faulty or damaged, you're covered by our 30-day money-back guarantee from the date of delivery — this applies whether the fault is found in the first 14 days or later, up to day 30.

Defects covered:

  • Visible defects (pre-use): cracks, broken parts, missing parts, or obvious manufacturing flaws.
  • Functional defects (post-use): the shower head fails to generate microbubbles, water doesn't flow properly, or it leaks due to a manufacturing fault.

What to do:

  1. Send us clear photos and a short video showing the issue.
  2. Our team will assess your claim.
  3. Once your claim is verified, you may choose either a one-time replacement (sent via trackable delivery) or a full refund. If you choose a replacement and an issue persists with it, we will provide a full refund rather than sending a further replacement. We reserve the right to request additional evidence or decline claims that appear fraudulent or unsupported. In some cases, we may not require the original item to be returned to process your refund or replacement — this is assessed at our discretion on a case-by-case basis.

No restocking fee or deduction applies to a verified fault. Your refund includes the full item price and the full delivery charge you paid, and we'll cover your return postage cost if a return is requested.

Not covered:

  • Normal wear and tear (e.g. reduced pressure after a filter's expected lifespan).
  • Complimentary/bonus items included with your order.
  • Cosmetic imperfections that don't affect performance (minor scratches, colour variation, packaging dents).


To submit a return request, simply log in to your customer account here and select the order you'd like to return.