Refund policy

Return Policy (Change of Mind)

We accept returns within 14 days from the date your order is delivered/received.

  • Only unopened items are eligible, due to hygiene and safety reasons.
  • A 15% restocking fee applies.
  • Shipping costs are non-refundable. This includes the actual shipping expenses we incurred, even if you received “free shipping” or “free express shipping” at checkout. Unless otherwise stated:
    • Free Standard Shipping = AUD $25
    • Free Express Shipping = AUD $70

30-Day Money Back Guarantee

We stand behind the quality of our products. If your item is defective or damaged, you are protected by our 30-day money-back guarantee from the date your order is delivered/received.

Defects covered:

  • Visible Defects (pre-use): cracks, broken parts, missing filter, or obvious manufacturing flaws.
  • Functional Defects (post-use): showerhead does not generate microbubbles, water does not flow properly, or leaks due to a manufacturing error.

What you need to do:

  • Provide clear photos or short videos showing the issue.
  • Our support team will assess your claim.
  • Upon verification, you may choose either a replacement (shipped via standard delivery) or a refund.

Exclusions:

  • Normal wear and tear (e.g. reduced pressure after filter lifespan).
  • Complimentary items included with your order.

Return Conditions
To qualify for a return:

  • You must provide clear photos and videos of your parcel and/or item(s) prior to shipping so we can assess the condition.
  • Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless defective.
  • Item(s) must be returned in the original packaging, and in ‘as new’ condition, including swing tags, boxes, ribbons, and specialty packaging.

Bundles & Free Gifts
If a product was purchased as part of a promotional bundle or with free gift(s), all bundled items and free gifts must be returned. Partial returns of a bundle or only the purchased item will be deemed invalid, and we reserve the right to reject the return request.

Shipping Costs
You are responsible for shipping returned items to our designated address in Singapore. Shipping costs are non-refundable.

Refunds
Refunds for returned items (after restocking fees, if applicable) will be processed to the original payment method. Please allow 7–10 business days after we receive your return to inspect the item(s) and process your refund.

To submit a return request, simply log in to your customer account here and select the order you’d like to return.